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Return and Refund policy

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Return & Refund Policy

MyVacc RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

MyVaccine Private Limited (“1MyVacc”) team facilitates processing correct vaccines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content

 

  1. DEFINITION

'Return' means an action of giving back the product ordered at MyVacc portal by the consumer. The following situations may arise which may cause the action of return of product:

    1. Product(s) delivered do not match your order;

    2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 01 month shall be considered as near expiry);

    3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. MyVacc reserves the right to cancel the Return request, if the customer reaches out to MyVacc at the time of delivery.

Upon receiving your Return/Refund request, MyVacc shall verify the authenticity and the nature of the request. If MyVacc finds that the request is genuine, it will initiate the Return and Refund process. MyVacc shall process the refund only once it has received the confirmation from the medical or paramedical staff assigned for the service in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, MyVacc reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by MyVacc in this regard.

The returns are subject to the below conditions:-

    1. Any wrong ordering of product doesn’t qualify for Return;

    1. Return requests arising due to change in prescription by the doctor does not qualify for Return;

    2. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

 

VACCINES ARE TEMPERATURE CONTROLLED MEDICINES AND CANNOT

BE RETURNED AS A MyVacc POLICY.

, requiring cold storage, or medicines that fallategorycialitymedicines.

  1. RETURN PROCESS:

    1. For Return intimation, please call and chat with us from 8AM to 8PM, Monday to Saturday.

    2. MyVacc customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

    3. Once the claim is verified as genuine and reasonable, MyVacc will initiate the collection of product(s) to be returned.

    4. The customer will be required to pack the product(s) in original manufacturer’s packaging.

 

  1. REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

    1. Order placed through online wallet will be credited to the wallet; and

    2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

  1. ONLINE CONSULTATION:

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.

The customer is required to raise the Refund request with MyVacc customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by MyVacc customer care team.

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

  1. SERVICE CHARGES

Estimated service charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further service related information, please write to care@myvacc.in

For any further Refund related information, please write to care@myvacc.in

  1. CANCELLATION POLICY

Customer cancellation:

The customer cannot cancel or reschedule the order for the vaccine within 24 hours or the service appointment. Orders once shipped cannot be cancelled. In case of cancellation at the time of service due to unavoidable circumstances, vaccines have to be stored at customers place with temperature control in the assigned area in the refrigerator with an chargeable temperature monitoring device. Service can be availed at a later date with additional home visit service charges.

Any cancellation done within 24 to 48 hours of the service appointment shall result in 20% fee of the amount of the invoice charges.

Any cancellation done prior to 48 hours of the service appointment will not attract any cancellation charges.

MyVacc cancellation:

There may be certain orders that MyVacc will be unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our vaccine partners.

MyVacc also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by MyVacc as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

i. Products ordered are not for self-consumption but for commercial resale;

ii. Multiple orders placed for same product at the same address;

iii. Bulk quantity of the same product ordered;

iv. Invalid address given in order details;

v. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.

RESCHEDULING OF THE SERVICE:

Rescheduling is only allowed before 24 hours of the appointment of the service timing of the vaccination at home.

ANY OTHER QUERIES, DOUBTS, SPECIAL CONDITIONS TO BE CONSIDERED PLEASE TALK TO OUR CUSTOMER EXECUTIVE ON

+91 6362187851 OR EMAIL US AT care@myvacc.in